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Privacy Policy

Last Updated: June 24, 2025

1. Introduction

At Koala, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your information when you use the Koala app. We are committed to ensuring that your personal data is protected and handled responsibly.

By using the Koala app, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our app.

2. Information Collection

2.1 Information You Provide

When you use the Koala app, we may collect the following types of information:

  • Screen Time Data: Information about your device usage patterns, app usage duration, and time spent on different apps
  • Focus Sessions: Records of your focus sessions, including start time, duration, and session type
  • App Selections: Which apps you choose to block during focus sessions
  • Goals and Preferences: Your productivity goals, preferred session durations, and notification settings
  • Eucalyptus Points: Your earned points, streaks, and achievement progress
  • Account Information: Email address, name, age range, and profile settings

2.2 Automatically Collected Information

We automatically collect certain information when you use our app:

  • Device Information: Device type, operating system version, and unique device identifiers
  • Usage Analytics: How you interact with app features, which focus sessions you use, and engagement patterns
  • Screen Time Statistics: Aggregated data about your device usage to generate insights and reports
  • Session Performance: Completion rates, interruptions, and session effectiveness metrics

2.3 Required Permissions

The Koala app requires the following permissions to function properly:

  • Screen Time: To monitor and analyze your device usage patterns (required for core functionality)
  • Family Controls: To block selected apps during focus sessions (required for app blocking)
  • Notifications: To send you session reminders, break alerts, and achievement notifications
  • Background Refresh: (Optional) To track sessions and update statistics while the app is in the background

3. How We Use Your Information

3.1 Primary Uses

We use the information we collect to:

  • Monitor screen time and app usage to provide focus insights
  • Block selected apps during active focus sessions
  • Generate personalized productivity insights and recommendations
  • Track your progress toward focus and productivity goals
  • Calculate and award Eucalyptus points for completed sessions
  • Send notifications and reminders based on your schedule and preferences
  • Improve app functionality and user experience
  • Provide customer support and respond to your inquiries

3.2 Screen Time Analysis

Your screen time data is analyzed to generate insights about your device usage patterns and productivity trends. This analysis occurs primarily on-device, with anonymized aggregated data sent to our servers for app improvement. We never share your individual screen time data or app usage patterns with third parties.

4. Data Storage and Protection

4.1 Data Storage

Your data is handled as follows:

  • Local Storage: Screen time data and recent session history are stored locally on your device for privacy and performance
  • Cloud Storage: Account data, focus session history, Eucalyptus points, and settings are securely stored on our servers to enable syncing across devices
  • Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols (TLS 1.3+)

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Secure authentication and access controls
  • Limited employee access to personal data on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Third Parties

5.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your health data and food photos are yours, and we respect your privacy.

5.2 Third-Party Services

We work with trusted third-party service providers to help us operate our app:

  • Analytics Services: We use analytics tools (such as PostHog or similar) to collect anonymous usage data. This helps us understand how features are used, identify bugs, and improve performance. This data is anonymized and cannot be linked back to you personally.
  • Push Notification Services: We use services (such as OneSignal or similar) to send you notifications. These services collect anonymous device data necessary to deliver notifications. You can disable notifications at any time in your device settings.
  • Cloud Infrastructure: We use secure cloud hosting providers to store and process data. These providers are bound by strict confidentiality agreements.
  • Screen Time APIs: We use Apple's Screen Time and Family Controls APIs to monitor usage and block apps. This data is processed according to Apple's privacy standards and is not shared with Apple beyond what is required for API functionality.

5.3 Legal Requirements

We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Your Rights and Choices

6.1 Access and Control

You have the following rights regarding your data:

  • Access: You can view all your data within the app at any time
  • Edit: You can modify or correct your information through the app settings
  • Delete: You can delete specific entries or your entire account
  • Export: You can request a copy of your data in a portable format
  • Opt-Out: You can disable notifications, analytics, or other features

6.2 Account Deletion

You can delete your account at any time through the app settings. When you delete your account:

  • All your personal data will be permanently deleted from our servers
  • Your subscription (if active) will be cancelled
  • Locally stored data will be removed from your device
  • Some anonymized usage data may be retained for analytics purposes

6.3 Permissions Management

You can manage app permissions at any time through your device settings. Note that disabling certain permissions (like camera access) may limit app functionality.

7. Children's Privacy

The Koala app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

Users aged 13-17 must have parental or guardian consent to use the app and should use the app under adult supervision.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:

  • Active Accounts: Data is retained as long as your account exists
  • Deleted Accounts: Data is permanently deleted within 30 days of account deletion
  • Inactive Accounts: Accounts inactive for more than 2 years may be deleted
  • Legal Requirements: We may retain certain data longer if required by law

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure that such transfers comply with applicable data protection laws and that your data receives adequate protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email or in-app notification
  • Request your consent if required by law

We encourage you to review this Privacy Policy periodically. Your continued use of the app after changes are made constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

koala@threesixlabs.org

We will respond to your inquiry within a reasonable timeframe and work to address your concerns promptly.

12. Additional Information

12.1 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about the collection and use of your personal data and the right to request deletion of your personal data.

12.2 European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability.

12.3 Mental Health and Well-being Disclaimer

While the Koala app helps manage screen time and improve focus, it is not a substitute for professional mental health advice or treatment. If you have concerns about phone addiction, ADHD, or other mental health conditions, please consult with a qualified healthcare professional. We are not liable for any health outcomes resulting from the use of our app.

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